Shipping Policy

Overview

At Saivai, we are committed to ensuring your orders reach you safely and promptly. This shipping policy outlines our delivery procedures, timeframes, and terms. We currently service Chennai and select areas in Tamil Nadu, providing reliable delivery services through our trusted logistics partners.

Delivery Areas and Timeframes

We take pride in our efficient delivery network throughout Chennai and surrounding regions. Our standard delivery timeframes are carefully structured to ensure fresh and timely delivery of your orders. For Chennai city limits, we typically complete deliveries within 24-48 hours of order confirmation. Orders to other serviceable areas in Tamil Nadu are delivered within 2-4 business days.

Order processing begins immediately upon confirmation of your payment. Orders placed before 6:00 PM on working days are processed the same day, while orders received after this cut-off time or on holidays will be processed the next working day. During festival seasons or peak periods, delivery times may be slightly extended, and we will communicate any such delays through our order tracking system.

Shipping Charges and Free Delivery

We maintain a transparent pricing structure for our delivery services. For orders within Chennai, we offer free delivery on purchases above ₹499. Orders below this threshold incur a nominal delivery fee of ₹40. This fee structure helps us maintain our high-quality delivery standards while keeping our services accessible to all customers.

For deliveries outside Chennai but within our serviceable areas in Tamil Nadu, shipping charges are calculated based on:

– Distance from our fulfillment center

– Order weight and volume

– Special handling requirements

– Delivery location accessibility

Order Tracking

We believe in maintaining complete transparency throughout your order journey. Once your order is confirmed and dispatched, you will receive real-time updates via SMS and email regarding your shipment’s status. Each order is assigned a unique tracking number that you can use to monitor your delivery’s progress through:

– Your Saivai account dashboard

– SMS tracking links

– Email updates

– Customer support assistance

Our tracking system provides detailed information including order confirmation, processing status, dispatch notification, and expected delivery time. We update tracking information at key stages of the delivery process to keep you informed about your order’s location and status.

Delivery Guidelines

To ensure smooth and efficient delivery of your orders, we have established the following delivery guidelines:

**Delivery Verification**

All deliveries require the presence of an authorized person at the shipping address to receive and verify the order. Our delivery personnel may request:

– Your name and order number

– A valid phone number

– Signature upon delivery

– Identity proof in certain cases

**Address Requirements**

Your delivery address must include:

– Complete street address with house/apartment number

– Landmark references

– Pin code

– Alternative contact number

– Specific delivery instructions if any

Failed Delivery Policy

In cases where we are unable to complete a delivery, our policy is structured to ensure you still receive your order:

**First Attempt**

If no one is available to receive the delivery, our delivery partner will:

– Try calling the provided contact numbers

– Leave a delivery attempt notification

– Return the package to our facility

**Second Attempt**

We will:

– Contact you to reschedule delivery

– Attempt delivery at your preferred time

– Provide alternative delivery options

If both delivery attempts fail:

– Orders will be returned to our facility

– Perishable items may be cancelled

– A refund will be processed as per our refund policy

– Additional delivery charges may apply for subsequent attempts

Special Handling Instructions

We take extra care with items requiring special handling:

**Temperature-Sensitive Items**

– Delivered in temperature-controlled packaging

– Prioritized for morning delivery slots

– Special storage instructions provided

– Quality checks before dispatch

**Fragile Items**

– Packed with additional protective materials

– Handled separately during transit

– Marked with special handling instructions

– Delivered with extra care

Shipping Restrictions

To maintain service quality and ensure compliance with regulations, certain restrictions apply:

**Geographic Restrictions**

– Service limited to Chennai and select areas in Tamil Nadu

– Some pin codes may have limited delivery options

– Remote areas may require additional delivery time

**Product Restrictions**

– Certain perishable items available only in select areas

– Quantity restrictions may apply for bulk orders

– Special products may have specific delivery windows

Customer Support for Shipping

Our dedicated shipping support team is available to assist you with any delivery-related queries:

**Contact Information**

Email: chefsiva@maasoy.com 

Phone: +91 9884522367

Working Hours: 9:30 AM to 6:00 PM (Monday-Saturday)

**Support Services**

– Track order status

– Update delivery instructions

– Reschedule deliveries

– Address modification requests

– Delivery complaints resolution

Force Majeure

While we strive to meet all delivery commitments, certain circumstances beyond our control may affect our delivery services:

– Natural disasters

– Severe weather conditions

– Civil unrest or strikes

– Government restrictions

– Unexpected system failures

In such cases, we will:

– Notify affected customers promptly

– Provide regular updates

– Offer alternative delivery options where possible

– Process refunds if delivery becomes impossible

Policy Updates

We reserve the right to modify this shipping policy to reflect changes in our delivery operations. Any changes will be effective immediately upon posting on our website. Continued use of our services after such modifications constitutes acceptance of the updated policy.