Privacy Policy

Information Sharing

At Saivai, we understand the importance of keeping your personal information secure and confidential. We share your information only with trusted third parties who assist us in operating our website, conducting our business, and serving you. Our delivery partners receive only the necessary details required to fulfill your orders, such as your name, address, and contact number. These partners are bound by strict confidentiality agreements and are prohibited from using your information for any other purpose.

We work with reputable payment processing companies to handle all financial transactions securely. These payment partners receive your payment information through encrypted channels and process them according to international security standards. Our payment processors are PCI-DSS compliant, ensuring that your financial information remains protected throughout the transaction process.

In certain circumstances, we may be required to share your information with governmental authorities or law enforcement officials. This would only occur in response to a valid legal request, such as a court order, warrant, or subpoena. We may also share information when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

Protecting your personal information is our top priority. We have implemented comprehensive technical, administrative, and physical security measures to safeguard your data. Our website uses SSL (Secure Socket Layer) encryption technology to protect your information during transmission. All stored data is maintained behind secure networks and is only accessible by a limited number of authorized personnel who have special access rights.

We regularly review and update our security protocols to maintain their effectiveness and adapt to new security challenges. Our systems are monitored 24/7 for potential vulnerabilities or attacks, and we conduct regular security assessments to ensure the integrity of our protective measures. Despite our best efforts, no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

As our valued customer, you have several rights regarding your personal information. You have the right to access any personal information we hold about you and can request a copy of this information at any time. If you find any inaccuracies in your data, you have the right to request corrections. We will promptly update your information to ensure its accuracy.

You maintain the right to request deletion of your personal information from our systems, commonly known as the ‘right to be forgotten.’ However, please note that certain information may need to be retained for legal or business record-keeping purposes. You can also object to the processing of your personal information for marketing purposes at any time, and we will immediately honor such requests.

Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website. These files help us recognize your device and remember your preferences, enabling us to provide you with a more personalized shopping experience. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them.

The cookies we use serve various essential functions. They help maintain your login status, remember items in your shopping cart, and provide secure browsing experiences. Our analytical cookies collect anonymous data about how visitors use our website, helping us understand usage patterns and improve our services. We also use functional cookies that remember your preferences, such as language settings and previously viewed items, making your subsequent visits more convenient.

You have complete control over cookies through your browser settings. You can choose to block or delete cookies, although this might affect certain features of our website. We recommend keeping cookies enabled to enjoy all the features and functionality of saivai.com. Our cookie policy is transparent, and we never use cookies to collect personally identifiable information without your explicit consent.

Children’s Privacy

Saivai takes children’s privacy seriously and complies with all applicable laws protecting minors online. Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you are under 13, please do not provide any personal information on our website. We encourage parents and legal guardians to monitor their children’s internet usage and guide them whenever they are asked to provide personal information online.

If we discover that we have inadvertently collected information from a child under 13, we will take immediate steps to delete this information from our servers. Parents who believe we might have collected information from their child can contact us immediately, and we will promptly remove such information from our records.

International Data Transfers

While Saivai primarily operates in India, our operations may require us to transfer and store your data in different locations. When we transfer your personal information internationally, we ensure that adequate safeguards are in place to protect your data. We comply with applicable data protection laws and implement appropriate technical and organizational measures to protect your information during transfer and storage.

Our international data transfers are conducted only when necessary for providing our services or fulfilling our legal obligations. We ensure that any third-party service providers who may process your data internationally are bound by appropriate data protection agreements and maintain security standards equivalent to our own.

Updates to Privacy Policy

As our services evolve and privacy regulations change, we may update this Privacy Policy periodically. When we make significant changes, we will notify you through a prominent notice on our website or by sending an email to the address associated with your account. The revised policy will be effective immediately upon posting to our website.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our services after any modifications to this Policy constitutes your acceptance of the updated terms. If you disagree with any changes, you may discontinue using our services.

Contact Information

We welcome your questions, comments, and concerns about privacy. Our dedicated privacy team is here to assist you with any queries regarding your personal information or this Privacy Policy. You can reach us through the following channels:

Email: chefsiva@maasoy.com 

Phone: +91 9884522367

Address: No.1/52, Pillayar Koil Street, Nerkundram, Chennai – 600107

Our customer service team is available Monday through Saturday, 9:30 AM to 6:00 PM IST. We strive to respond to all privacy-related inquiries within 48 hours of receipt.