{"id":12,"date":"2024-12-10T09:54:29","date_gmt":"2024-12-10T09:54:29","guid":{"rendered":"https:\/\/saivai.com\/?page_id=12"},"modified":"2024-12-13T09:16:10","modified_gmt":"2024-12-13T09:16:10","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/saivai.com\/index.php\/refund_returns-2\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Overview<\/strong><\/p>\n\n

At Saivai, customer satisfaction is our top priority. We have established this comprehensive refund policy to ensure transparency and fairness in handling returns, refunds, and product-related concerns. This policy outlines the procedures and conditions under which we process refunds and handle product returns.<\/p>\n\n

Return Eligibility<\/strong><\/p>\n\n

We understand that sometimes products may not meet your expectations. Our return policy allows customers to return products under the following conditions:<\/p>\n\n

**Eligible Returns**<\/p>\n\n

All returns must meet these basic criteria:<\/p>\n\n

– Return request initiated within 24 hours of delivery<\/p>\n\n

– Product must be unused and in original condition<\/p>\n\n

– Original packaging must be intact<\/p>\n\n

– Product tags and labels must be attached<\/p>\n\n

– Proof of purchase (order number) must be provided<\/p>\n\n

**Non-Returnable Items**<\/p>\n\n

For quality and safety reasons, the following items cannot be returned:<\/p>\n\n

– Perishable goods (including fresh produce)<\/p>\n\n

– Opened food packages<\/p>\n\n

– Personal hygiene products<\/p>\n\n

– Items marked as non-returnable<\/p>\n\n

– Products with broken seals<\/p>\n\n

– Sale or clearance items<\/p>\n\n

Return Process<\/strong><\/p>\n\n

To ensure efficient processing of your return request, please follow these steps:<\/p>\n\n

**Initiating a Return**<\/p>\n\n

1. Contact our customer service within 24 hours of delivery<\/p>\n\n

2. Provide your order number and reason for return<\/p>\n\n

3. Receive return authorization and instructions<\/p>\n\n

4. Package the item securely in its original packaging<\/p>\n\n

5. Hand over to our authorized pickup partner<\/p>\n\n

**Return Verification**<\/p>\n\n

Upon receiving the returned item, we conduct:<\/p>\n\n

– Quality inspection of the returned product<\/p>\n\n

– Verification of original condition<\/p>\n\n

– Authentication of product and packaging<\/p>\n\n

– Assessment of return eligibility<\/p>\n\n

Refund Processing<\/strong><\/p>\n\n

Once your return is approved, we process refunds according to the original payment method used for purchase:<\/p>\n\n

**Refund Methods**<\/p>\n\n

– Credit\/Debit Cards: Refund to the original card used<\/p>\n\n

– UPI Transactions: Refund to the same UPI ID<\/p>\n\n

– Net Banking: Credit to the same bank account<\/p>\n\n

– Digital Wallets: Refund to the same wallet<\/p>\n\n

– Cash on Delivery: Bank transfer to provided account<\/p>\n\n

**Refund Calculations**<\/p>\n\n

Your refund amount will include:<\/p>\n\n

– Product cost as per invoice<\/p>\n\n

– Applicable taxes on returned items<\/p>\n\n

– Original shipping charges (only if return due to our error)<\/p>\n\n

Deductions may apply for:<\/p>\n\n

– Damaged or used products<\/p>\n\n

– Missing parts or accessories<\/p>\n\n

– Return shipping charges (if applicable)<\/p>\n\n

– Handling fees for non-defective returns<\/p>\n\n

Refund Timeline<\/strong><\/p>\n\n

We strive to process all refunds promptly and efficiently:<\/p>\n\n

**Processing Periods**<\/p>\n\n

– Refund initiation: Within 24 hours of return verification<\/p>\n\n

– Credit\/Debit Cards: 5-7 business days<\/p>\n\n

– UPI\/Net Banking: 2-3 business days<\/p>\n\n

– Digital Wallets: 24-48 hours<\/p>\n\n

– Bank Transfers: 3-5 business days<\/p>\n\n

**Status Updates**<\/p>\n\n

You will receive notifications at each stage:<\/p>\n\n

– Return request confirmation<\/p>\n\n

– Return pickup\/receipt confirmation<\/p>\n\n

– Refund initiation<\/p>\n\n

– Refund completion<\/p>\n\n

– Payment settlement confirmation<\/p>\n\n

Cancellation Policy<\/strong><\/p>\n\n

We understand that circumstances may require order cancellation:<\/p>\n\n

**Cancellation Windows**<\/p>\n\n

– Before order confirmation: Full refund<\/p>\n\n

– After confirmation but before dispatch: Full refund minus processing fee<\/p>\n\n

– After dispatch: Subject to return policy<\/p>\n\n

– During transit: Subject to return policy<\/p>\n\n

**Non-Cancellable Orders**<\/p>\n\n

– Custom-made items<\/p>\n\n

– Special order products<\/p>\n\n

– Perishable goods in transit<\/p>\n\n

– Items marked as non-cancellable<\/p>\n\n

Damaged or Defective Products<\/strong><\/p>\n\n

For products received in damaged or defective condition:<\/p>\n\n

**Immediate Action Required**<\/p>\n\n

– Document damage with photographs<\/p>\n\n

– Report within 24 hours of delivery<\/p>\n\n

– Retain original packaging<\/p>\n\n

– Do not attempt to use damaged products<\/p>\n\n

**Resolution Process**<\/p>\n\n

We offer:<\/p>\n\n

– Immediate replacement (subject to availability)<\/p>\n\n

– Full refund including shipping charges<\/p>\n\n

– Priority processing of complaints<\/p>\n\n

– Free return pickup<\/p>\n\n

Exchange Policy<\/strong><\/p>\n\n

Our exchange policy is designed for customer convenience:<\/p>\n\n

**Exchange Options**<\/p>\n\n

– Same product in different size\/variant<\/p>\n\n

– Alternative product of same value<\/p>\n\n

– Product of different value (price difference applicable)<\/p>\n\n

**Exchange Process**<\/p>\n\n

1. Request exchange within return window<\/p>\n\n

2. Receive authorization code<\/p>\n\n

3. Schedule pickup of original item<\/p>\n\n

4. New product shipped after original return verification<\/p>\n\n

5. Additional payment\/refund for price differences<\/p>\n\n

Special Cases<\/strong><\/p>\n\n

We handle certain situations with special consideration:<\/p>\n\n

**Bulk Orders**<\/p>\n\n

– Custom return windows<\/p>\n\n

– Special verification process<\/p>\n\n

– Dedicated handling procedure<\/p>\n\n

– Modified refund timelines<\/p>\n\n

**Festival\/Sale Purchases**<\/p>\n\n

– Special return conditions<\/p>\n\n

– Modified refund terms<\/p>\n\n

– Specific documentation requirements<\/p>\n\n

– Different processing timelines<\/p>\n\n

Contact Information<\/strong><\/p>\n\n

For all refund-related queries:<\/p>\n\n

**Customer Support**<\/p>\n\n

Email: chefsiva@maasoy.com\u00a0<\/p>\n\n

Phone: +91 9884522367<\/p>\n\n

Working Hours: 9:30 AM to 6:00 PM (Monday-Saturday)<\/p>\n\n

**Support Services**<\/p>\n\n

– Return status tracking<\/p>\n\n

– Refund assistance<\/p>\n\n

– Documentation help<\/p>\n\n

– Complaint resolution<\/p>\n\n

– Special case handling<\/p>\n\n

Policy Modifications<\/strong><\/p>\n\n

We reserve the right to modify this refund policy:<\/p>\n\n

– Changes effective immediately upon posting<\/p>\n\n

– Prior transactions honored under old policy<\/p>\n\n

– Email notification for major changes<\/p>\n\n

– Regular policy reviews and updates<\/p>\n\n

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